Linda was at a meeting earlier today when one of our clients pulled her aside to give her a gift. Inside an envelope was a copy of Delivering Happiness, a book written by the CEO of Zappos, Tony Hsieh.
If you know the story of Zappos, you know that their company mission of creating customer happiness is the driving force behind everything that they do. Our client has mentioned to Linda before that she thinks of Zappos when she thinks about Gunn/Jerkens, especially our commitment to making sure all of our clients are always happy. To top it off, it was a copy that was signed by Tony Hsieh himself which makes it extra special for Linda.
Thank you so much for this incredible gift for the office, Stacie! To say that the comparison to Zappos is a compliment would be an understatement. Our customer service for our clients is something the entire team takes seriously so this means a lot to all of us at G/J.
We look forward to continuing to deliver happiness to all of our clients!