Posts Tagged ‘#w2e’

Exploring Spindex: Microsoft’s “Social Personal Index”

Thursday, May 13th, 2010

When I was at Web 2.0 in San Francisco, I received an invitation to beta test a new project developed by Microsoft’s FUSE Labs. It’s called Spindex, a name that came from the idea behind the service, which explores your “Social Personal Index.”

I brushed off my old-school Hotmail account (since you need a Windows Live account to use Spindex) and entered in my Facebook and Twitter account information, as well as some RSS feeds. In one way, it’s an aggregator so you can see all of the updates from all of your networks in one place with the ability to filter them down (e.g. update the stream to just see the Twitter updates of people you follow). You can also make status updates directly from your dashboard so it’s easy to send something out to your Twitter followers, your Facebook friends or both simultaneously.

However, the FUSE Labs team made a point of telling everyone that Spindex is not just an aggregator. The real power of it is that it lets you see what your friends, family and network are talking about at any given moment, and you can also search your networks’ updates for any topic. So you’re really able to explore your topics of interest in the context of people you’ve trusted enough to be part of your (online) social circle.

The right side of the dashboard displays recently shared links, recent photos and news stories. You can also see your personal “trending” topics – this is what people in your community are talking about or sharing as opposed to something like Twitter’s trending topics which looks at all user activity. Mine is pretty boring since I follow or “like” a lot of social media or advertising people in order to stay on top of what’s going on in the industry. So I can count on “Facebook”, “Twitter” and “iPad” being trending topics for me.

When I search “iPad” from my trending terms, my stream filters to only show content where my network is talking about the iPad. If I scrolled down, after those posts would be public updates with that term. In the right side, Spindex shows me some articles that are relevant for that search term (powered by Bing, of course).

Or if I click on something from my stream, it updates the right side with relevant articles based on those keywords. For example, Spindex looked at this tweet about typography and returned more links to articles and sites about the same topic.

Or you can do a search for a term in the top search bar and it will return your friends’ tweets and status updates with that term and relevant articles (i.e. “wedding”).

I am still messing around with and getting used to Spindex (I didn’t even get into the subtrends feature!), but I am liking it so far. As more and more people adopt a more social way of being online – not just updates of what they’re doing or where they are but also sharing articles or sites that they find interesting – this is going to become an increasingly valuable tool. When you look for a recommendation for something, you probably reach out to your friends first; Spindex makes it easy to do so.

Web 2.0 Expo 2010 – How Does that Brand Make You Feel

Friday, May 7th, 2010

I’m back in Long Beach and I’m still coming down from information and idea overload I experienced at the Web 2.0 Expo this week. I started digging into my tote bag of handouts and other goodies from the Expo Hall to pass out to the right teams, and I still have a lot to sift through. I’ll probably need to do a series of blog posts or something with more interesting tidbits from the week. To start, here’s something insightful from my last day in SF.

I went to a session on about Brands and Customer Communication and one of the speakers was Ilana Rabinowitz from Lion Brand Yarn. When you think of a yarn company, you might not think of a company that’s on the forefront of social media, but I love how the Lion Brand Yarn uses their social media presence as a way to connect with their customers. Ilana spoke about the fact that, at the core, all of the decisions they make are based on emotions, including their buying decisions. At the craft store, their products are just one section of a huge wall of yarn; social media lets them create that emotional bond with their customers.

Go to their Facebook page to see how they’re creating a community surrounding their brand. They aren’t just racking up “Likes” for the sake of having a large number; their fans are commenting on posts and contributing to the community. In late April they asked a simple question – “What’s your favorite rainy day crochet or knit project?” – and they received over 860 responses. Similarly, their blog posts give customers the opportunity to share their experiences and points of view. A good example is when they asked which activity “makes you better,”  knitting or crocheting. Browsing through the hundreds of comments, you’ll read some simple and some emotional words about what knitting or crocheting brings to a customer’s life. And those emotions are immediately getting attached to Lion Brand Yarn who gave them this forum to share. (You can check out some top responses in this later blog post. (more…)

Web 2.0 Expo 2010 – Day Two

Thursday, May 6th, 2010

Day 2 of Web 2.0 was packed full of more great speakers! It started off with an iPhone flying a helicopter – does it get much cooler than that? I’ll write about the sessions I attended on Wednesday in another post, but yesterday I spent more time on the Expo Hall floor and spoke to more great companies with services that I think can really help our clients speak with their consumers in a way that leverages all the capabilities of the web.

It’s going to be exciting to bring the information, ideas and contacts back to the entire G/J team and really brainstorm on how all of the innovations can be translated to our clients’ online worlds.

In meeting with the different exhibitors, it was easier for me to understand their products when I put things into the context of how our clients would benefit from. I looked at everything from SEO-optimization tools to social sites that help plan and coordinate community events to even a cloud-based font service. That’s right, I am not hogging this trip with a social and traditional media agenda completely; I am coming back with some goodies for the design team!

More to come…

Web 2.0 Expo 2010 – Day One

Wednesday, May 5th, 2010

My first day at the Web 2.0 Expo was quite full and incredibly eye opening. There are so many different people here! In one room I can chat with a reporter from a Mexican newspaper; at lunch I can talk to someone that works with programmers for Open Table; and then later I can mingle with a developer for tech startups from Sweden. It’s so great to get to hear all of these different points of view. Especially for me, working in media, it is very interesting to absorb opinions on how Web 2.0 is going to have to generate new metrics to help it speak the same metrics language as traditional TV or radio. But the difference is that the web can tie into your social profile and direct advertising in  a way other media can’t, so there is a level of interaction you have to look at in a way that is completely different and, to me, even more important.

Here are some of my favorite parts of the first day:

  • I loved the presentation from Alexa Andrzejewski, founder of Foodspotting, which was all about working toward creating a unique user experience, from the development of your site to selling the concept to partners. I was really impressed with the unique steps she took in developing her vision and communicating it with others. For example, one of the ways she devised Foodspotting was by playing “make believe,” going around as if the mobile app already existed and imagining how it would be used as a part of day-to-day life. I think this is applicable not only to startups but also to existing products: it might be helpful for anyone to take a step back and imagine your product, or even your website, as if you were a customer, and think about what functionality you’d want to see to make your experience better.It was also fascinating how Alexa created an “experience poster” when pitching Foodspotting, which was basically an outline of her vision that illustrated problems the site would solve, some of the benefits for a user and metaphors she used during development. She didn’t want people to get caught up in something like the design; she wanted to make sure they understood and believed in her vision as that is ultimately what will drive the product.Luckily, she has posted the slides for sharing at http://bit.ly/uxvision. Check it out if for no other reason than to see how creative and fun they are. You can also follow her on Twitter to learn more at @ladylexy or @foodspotting.
  • The Keynotes were full of many engrossing speakers. June Cohen (@junecohen) discussed how the TED conference decided to start sharing the talks from the conference for free. You might think that giving away your content for nothing is a crazy business model, and June said that she was aware of the risk, but they found that this practice actually created an even higher affinity toward the TED brand, and that ticket prices for the conference even increased. Ultimately their willingness to share information resulted in a highly a trusted brand that now draws millions of users, and also led to TEDx: mini-TED conferences that are hosted all over the world.
  • The day ended with Ge Wang (@gewang) whose company Smula develops iPhone apps. He demoed some of them live, which was really fun. The cool thing about the apps isn’t just that they can make your screen look like a lighter flame, but that they can use your phone’s signal to track where you are and map out where all users have lit their lighter (one devoted fan was able to write “hi” on map by walking up and down streets with their lighter app). But overall it was the sense of thinking about unique apps that people would actually use that was most inspiring.

If you want more timely updates throughout the day, check out @gunnjerkens on Twitter, or you can search the #w2e hashtag on any social site. By the way, Paul Buchheit from Facebook was  interviewed as part of the Keynote presentations and he said that the trend he’s seeing the web going is more “small” communications like tweets or a simple thing like Facebook’s “Like” feature. These make it easier to keep a level of interaction but without as much “commitment.” Makes sense since smartphones make it so easy to write smaller missives throughout the day instead of something longer (and if you’ve made it to the bottom of this blog post, you might appreciate that, too). So there’s another plug to follow us on Twitter!

Web 2.0 Expo 2010 – San Francisco, Here I Come!

Monday, May 3rd, 2010

I am super excited to leave today for San Francisco to attend this week’s Web 2.0 Expo. There will be tons of great speakers, exhibitors and fellow attendees exchanging ideas about the latest innovations for the web.

Looking at the schedule of workshops and keynotes, it is kind of overwhelming to narrow down which of the topics I want to tackle at any given time since so many sessions run concurrently. The sessions cover everything from social media case studies and theory to application programming/development to business strategy, so I tried to give myself a good mix of topics so I can come back feeling like I can look at the  web in a way I might not have done before. I’m  planning on checking out some sessions that can help with some of our clients’ current campaigns (such as encouraging social media engagement) and then some sessions that are more forward thinking (like creating augmented realty experiences on mobile). We always encourage our clients to try new things, so hopefully this week will bring new innovative concepts to upcoming brainstorming sessions here at G/J.

It’s only fitting that the website for such an event incorporated a social aspect to help attendees prepare for the week. By registering in the Attendee Directory, I got to browse the list of attendees and speakers and check out their company websites and personal Twitter accounts. There were also groups on Facebook and LinkedIn to connect attendees and share information about the event. With everyone’s social profiles – including where they work, what they do, what their interests are – so readily available, it was easy for me to find people who I’d like to meet at the Expo; people with some knowledge that I can bring back to Long Beach.

The site let me make the schedule I built public to share with other attendees; you can check out what I have on my schedule here.  I can’t even count how many times I’ve changed this so I might end up in something completely different!

Stay tuned to Smoking Gunn for my thoughts from Web 2.0 Expo. Or you can stay up-to date by following us on Twitter or you can search the #w2e hashtag for thoughts from everyone there.

What’s Mine is Yours and His, Hers, Theirs…

Monday, April 26th, 2010

Last week, I was blown away by the announcements from F8. The Open Graph and the new technologies that support it are incredible, and you can already see signs of Facebook integration on many popular websites.

While the fact that Facebook has over 450 million users seems like enough to prove its worth to brands, this new expansion is another sign of the social phenomenon’s impressive reach to consumers.

I think this is just the beginning of a whole new level of social interaction. Instant connections to sites like Yelp and Pandora are sure to lend a new element to the emerging share culture. All of this is very cool and exciting. And yet…

"I'm sorry. I can't let you "Like" that, Dave."

Isn’t it a little scary? I mean, you don’t even have to be logged in for CNN.com to know which of your Facebook friends have “liked” the article you’re reading. It just knows. Like some all-knowing HAL 9000 character.

Facebook’s privacy policy and use of its user information has been the topic of serious debate and criticism lately, and I think that this new development will add heat to the fire. Do people really want that information out there? Does the idea of the opt-in still exist?

The next few weeks will grant us a much better view of how these new changes will affect businesses and their online presence, and I’m looking forward to having a front row seat. Also, next week our own Richard Ha will be updating from the Web 2.0 Conference in San Francisco, and I am sure he will have more insight to share.

Web 2.0 Expo NYC: Day 4 – The Insanity

Tuesday, November 24th, 2009

The final day at the Web 2.0 Expo seemed close to what a zombie convention might be like – people shuffling around looking tired and drained, but motivated by some unknown force to consume the nutrients from the brains of the speakers…

Okay, maybe that is a little extreme, but still everyone looked truly exhausted. The final day of the event was a good one, and what I took away was that while the term “social media” may evolve into various other terms, the concept itself is not just a trend. And here’s why: the kids are the ones in control and the kids are going to continue to develop new and more advanced interactive communities/technologies.

There has been a major culture shift. Today, people want to connect with real people. They want transparency. A great example of how this is already making an impact is Beth Noveck’s (Executive Office of the President/OSTP) work toward putting open government into play. This includes sharing government data with the people for full transparency. (She also had a great comment about the importance of “Do-Tanks” versus “Think-Tanks” that I just loved!)

So this is it, the end of my week of social media madness. The event overall was really great and I am so happy that I had the opportunity to go. I’ve never felt more excited about the future, and if you have any doubts just remember this:

Web 2.0 Expo NYC: Day 3 – The Exhaustion

Wednesday, November 18th, 2009

Oy! Just got back to the New Yorker Hotel after another long day of idea building and concept crunching and boy are my brains tired – seriously. Speaking of the New Yorker though, they are a perfect example of how to use Twitter to resolve customer concerns. When I arrived I sent out a tweet that read:

“Made it to the New Yorker Hotel in Midtown Manhattan. It’s a nice enough place, but the room is tiny – I’m sleeping in the bath pretty much…”

And they replied:

“re: small room. Our apologies, Katie. We don’t have as much land space as you guys in Cali :)

How awesome is that? A business that listens to its customers and responds in a timely manner? Yes please!

Anyway, the speaker of the day goes to Clara Shih who gave a terrific talk about how Facebook is changing business – and everything else. Explaining that the last decade was spent observing the World Wide Web, Shih says this new era is all about focusing on the Social Web. Shih is a wonderful public speaker – eloquent, poised and very charismatic. However, the highlight for me was winning a copy of her popular book, The Facebook Era.

At the beginning of her talk she encouraged the audience to participate via Twitter and announced that the person with the seventh tweet would win a copy of the book. At the end she revealed the winner – and it was me! WOOHOO! I was pretty happy.

Second place speaker goes to Mike Lewis, whose talk about ROI and Social Media was unfortunately hijacked by the audience. Instead of him being able to give a great presentation (and it was great at the beginning), it turned into a Q&A that would not end. People were so rude and disrespectful of his time and I was unbelievably irritated. Sigh. Mike was great though and has a lot of really fantastic things to say.

Tomorrow is the final day of the expo and I am happy to say that I have already learned a lot and met some great people. It’s going to be hard to say goodbye, but I miss my bed and my pup – oh and the Gunn/Jerkens office ;) .

Web 2.0 Expo NYC: Day 2 – The Hugeness

Tuesday, November 17th, 2009

It would be an understatement to describe the Javits Center as humongous. The glass beast that stands on the shore of the bay seems to be an endless labyrinth of booths and rooms and signs – it’s just massive.

Once I finally figured out where I was though, I made my way to this morning’s first talk, which covered Web Search and the progression from static to social to real time results. Hosted by Eric Schonfield, Akhil Wable, Tobias Peggs, Vik Singh and Gerry Campbell, it was more of a discussion about the idea of realtime search and what it should be. The big idea that struck me was the concept of “freshness over timeliness.” This speaks to indexing content based on what is the most fresh and useful versus what is the most recent. I think we are going to be hearing a lot more about this within the next few months.

After a brief lunch I was able to sit in the fourth row for the Keynote presentations – wow. What an experience. It started off with Tim O’Reilly and his War for the Web analysis. He said some really great stuff about how companies need to focus on development for the greater good versus creating new technologies that lead to a monopolized system. From there, we enjoyed an interview with the CEO and Founder of Digg.com, two super young-looking gents with so many ideas – it was a tough act to follow. And yet…

Chris Brogan is a guy who never really charmed me. I heard all of these wonderful things about him, but it just never really clicked with me I guess. Until today. When Brogan took the stage he commanded the audience’s attention. His ideas were simple (worry about listening more than you worry about what to say), his delivery eloquent (“The difference between an audience and a community is which way you turn the chairs.”), and the response was noticeable (an applause that was more than animated). I have been converted. Mr. Brogan, you do know what’s up.

Caterina Fake, the genius gal behind Flickr also spoke quite a bit about start up companies, her new project Hunch.com (so very cool!) and “the power of less,” a running theme of this year’s expo.

Now I’m off to another seminar, so I bid you farewell!